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The recipient must have an active Outlook Exchange connection.If the recipient uses a POP3, IMAP, or account or is on a different Exchange server, even within the same organization, a recall will fail. The sender and recipient should be on the same Outlook Exchange Server.The following conditions are critical for a recall success: But this fact alone does not guarantee that an email will be retracted.
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Office 365 or Microsoft Exchange should be usedĪs already mentioned, the recall feature is only supported for Outlook 365 and Microsoft Exchange email accounts. There are a lot of factors that can complicate or even nullify it.ġ. Why is Outlook recall not working?Ī successful start of the recall process does not mean it will always be completed as intended. In the nest section, you will find more information about the key reasons of a recall failure. If these four requirements are fulfilled, there is a good chance that an embarrassing email will be saved from being read. An email opened by the recipient or processed by a rule, spam filter, or an add-in cannot be retracted. The original message should be in the recipient's Inbox and unread.A message protected by Azure Information Protection cannot be retrieved.
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To recall a message sent in error, here are the steps to perform: For more information, please see Undo email sending in Gmail. Unlike Microsoft Outlook, Google Gmail is not recalling a message, but rather delaying its sending within a very short time period. For example, Gmail has the Undo Send option. Some other email clients provide a similar feature too, though it may be called differently. Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, Outlook 2019 are supported. The ability to retrieve email is only available for Microsoft Exchange email accounts and Office 365 users. When a message is successfully recalled, the recipients no longer see it in their inbox. Replace the original message with a new one.Delete the message from the recipient's Inbox.In Microsoft Outlook, this feature is called Recall email, and it can be done in two different ways: If you have accidentally sent an incomplete message, or forgot to attach a file, or sent an email to a wrong person, you can try to retrieve the message from the recipient's inbox before they read it. What does it mean when you get a recall message?.How do I know if my Outlook recall was successful?.